Cancellation Policy & Sample Form

 Right of Cancellation for Consumers (A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)

 Cancellation Policy

 Right of Cancellation You have the right to cancel this contract within one month without giving any reason. The cancellation period shall be one month from the day:

 - on which you or a third party other than the carrier designated by you takes possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered as a single order;

 - on which you or a third party other than the carrier designated by you takes possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

 - on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in multiple partial shipments or pieces; 

To exercise your right of withdrawal, you must inform us (Mirko Schiers, Hildegardstraße 43, 14532 Stahnsdorf, telephone number: +49 (0)3329 - 6641847, email address: [email protected]) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

 To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 Consequences of Cancellation

 If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. 

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. 

You will bear the direct costs of returning goods that can be sent by parcel post, as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately EUR 80.

 You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

 Grounds for Exclusion or Expiration

 The right of withdrawal does not apply to contracts

 - for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer; 

- for the delivery of goods that can perish quickly or whose expiration date would be quickly exceeded; 

- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest, and whose current value depends on fluctuations in the market over which the trader has no influence; 

- for the delivery of newspapers, magazines, or illustrated magazines, with the exception of subscription contracts.

 The right of withdrawal expires prematurely for contracts

 - for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; 

- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery; 

- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.